PRIVACY POLICY

August 8, 2016

Introduction

This Privacy and Usage Policy applies to your use of the website located at www.leonorsilva.com, and any other online and mobile websites, blogs and mobile applications operated by Leonor Silva LLC (collectively, for purposes of this Privacy and Usage Policy and Terms of Use “Leonor Silva”) that are related to www.leonorsilva.com (collectively, the “website”). This information is used to improve your shopping experience and to communicate with you about our products, services and promotions. Neither your name nor anything about you is sold to any other non-affiliated company or agency. However, as described in greater detail below, we may share your information under certain circumstances with business partners that help this site function or assist us in fulfilling your order. This Privacy and Usage Policy only covers information collected on the website, and does not cover any information collected offline by Leonor Silva, including information collected at our partner department stores or freestanding stores.

This policy describes the personal information we collect about you, why we collect it, how we use it, and when we share it with third parties. Our policy also describes the choices you can make about how we collect and use certain pieces of that information. The notice also describes the measures we take to protect the security of the personal information. We also tell you how you can reach us to ask us to (i) access, change or not use the personal information you have provided to us, (ii) withdraw any consent you previously provided to us, (iii) tell us to refrain from communicating with you about our products or services, and (iv) answer any questions you may have about our privacy practices. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears on this policy.

Information We Collect and How We Use It

We sometimes ask you for certain kinds of personal information to provide the services you request. This information includes:

Shopping - Through this website, you will be able to purchase Leonor Silva products. We ask for information such as your name, billing and shipping address, telephone number, email address and payment card information in order to process your purchase, confirm your order and ship the items to you. If you elect to be added to the Leonor Silva email list, we may use your contact information to communicate with you about our products, services and promotions.

My Account - You have the opportunity to create a personal shopping account with Leonor Silva, which allows you to shop faster and easier. Using a user name and a password of your choice, you may access your account online at any time to add, delete, or change information. In creating this account, you authorize Leonor Silva to store your name and email address. Should you elect to do so, you may also include in your “My Account” your telephone number, payment card information, and shipping and billing addresses. If you choose to include such additional information then you are also authorizing Leonor Silva to store such information until such time you elect to change or delete it. Each of these options is for your convenience only. If you ever use a public computer to visit the “My Account” section of our website we strongly encourage you to log out at the conclusion of your session.

Email List - When you create an account with Leonor Silva, you will be given the option to be added to the Leonor Silva email list. Whether or not you select this option, your personal information will never be shared with or sold to anyone. Subscriptions to the email list can be cancelled at any time. To be removed from our email list, please email us at info@leonor-silva.com and include your name and the address in the message, or click the unsubscribe button found at the bottom of the emails we send you.

Purchases - When you place an order, you will be asked to provide your credit card information.

Customer Service - If you call our Customer Service center, we may ask for information such as your name, email address, mailing address, telephone number and if you choose to make a purchase, your credit card information. We use this information to assist you and to process your transaction. Purchases - When you place an order, you will be asked to provide your credit card information. Leonor Silva does not store your credit card information unless you choose to include it in your “My Account” (see above).

Electronic Newsletters - You may be able to sign up on this site to receive electronic newsletters and promotional emails from Leonor Silva. To sign up we may ask for information such as your name, email address, mailing address, telephone number, gender, age, and email preferences.

You will receive promotional emails from us only if you have asked to receive them. If you do not want to receive e-mail from Leonor Silva you may click on the unsubscribe link at the bottom of any email communication sent by us. Please allow us ten (10) business days from when the request was received to complete the removal, as some of our promotions may already have been in process before you submitted your request.

Email to a Friend - You may be able to share certain content from this website with your friends. In order to do so, we may ask for information such as your name, email address, zip code and telephone number. We will not include any other advertisements within the message sent your friends.

Other Site Features - We offer visitors to this website various features for their information and enjoyment, which we may change from time to time. We may ask you to submit certain personal information so we can provide you with these features and send you communications about our products, services and promotions.

Information We Collect By Automated Means

Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about how you browse our website.

For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.

Cookies help us to improve our website and to deliver a better and more customized service. They enable us:

To estimate usage numbers and patterns

To store information about your preferences, and to allow us to customize our website according to your individual interests.

To speed up your searches.

To recognize you when you return to our website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the website or unable to avail of any of our services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

Pixel Tags

We also use "pixel tags" (sometimes called “Internet tags”, "web beacons" or "clear GIFS"), which are tiny graphic images, on our website. Pixel tags help us analyze our customers' online behavior and measure the effectiveness of our website and our advertising. We work with service providers that help us track, collect, and analyze this information.

Pixel tags on our website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the site. This information may include your computer's Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our site. We do not otherwise track any information about your use of other websites.

Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.

We also work with business partners that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our website and your interaction with our advertising and other communications.

We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.

Use of Your Personal Information

We collect the information from our customers for various purposes, including:

Process transactions upon their request
Improve our stores, website, customers shopping experience and quality of service
Send communications about our products, services and promotions
Prevent and detect fraud and abuse
Comply with our legal obligations, policies and procedures and for internal administrative and analytics purposes.

Others with Whom We May Share Your Information

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing e-mails; (c) assist us with direct marketing and data collection; (d) provide us data storage and analysis; (e) provide fraud prevention; (f) provide customer service by phone and (g) other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in the agreements.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability and protect our rights or to protect the rights, property or safety of visitors of this website or the public.

 

User Content

Leonor Silva doesn't claim any ownership in any content that you upload on the Website, through a mobile application, blog or via any form of social media channel (including by submitting an image to your social media using the hashtags #MyLeonorSilva, #LeonorSilva ("User Content"). After posting User Content, you retain the ownership right to all content, but you hereby grant to Leonor Silva an irrevocable, fully-paid, worldwide, non-exclusive limited license to modify, publicly perform, display, reproduce, distribute, transmit, and copy the User Content on the Website, mobile website, email, and all applicable social channels, including but not limited to Facebook, Twitter, and Instagram.

Accordingly, you represent and warrant that you own all rights to the User Content that you upload to the Website, and it doesn't infringe on any other intellectual property rights, privacy rights, or publicity rights.

Leonor Silva reserves the right to remove any User Content from the Website for any reason without prior notice.

 

 

Your Consent

You acknowledge that this Privacy and Usage Policy is part of the Terms of Use and you agree that using our website signifies your assent to Leonor Silva's Privacy and Usage Policy and related terms of use provided above, is subject to all applicable laws, and is undertaken at your own risk. Leonor Silva reserves the right to change this Privacy and Usage Policy at any time, without advance notice. If we decide to change our Privacy and Usage Policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

HOW TO CONTACT US

If you have any questions about your privacy or security on our website, please contact us at info@leonor-silva.com